FAQs

I have a question about my order! 

Any order enquiries need to be emailed to hello@chaoticway.com as sometimes message notifications can get lost! Please ensure that you include your order number so that we can quickly locate your order and answer your enquiry!


Can I pay via a Debit/Credit Card?

You sure can! Just choose the PayPal option at the checkout and select “Checkout as Guest” which will allow you to pay via a Debit/Credit card without having to have a PayPal account.


What are your Earring hooks made from? 

Our Shepherd Hooks are all Hypo-Allergenic Stainless Surgical Steel. If for whatever reason we can't supply these - we will make every reasonable effort to advise our customer base via both updating our website and making people aware via our social media channels. 


When will my order be shipped?

You can always head to our Shipping Policy for all of our shipping information- however we do have a 5 business day turnaround to post orders! We do post multiple times a week so sometimes it’s within 2-3 business days and other weeks it may take us the full timeframe so please take this into account if you’re ordering for a special occasion.


Where are you located?

We assemble, sew, pack and post from Toowoomba, QLD!


Do you ship overseas?

We sure do! Head down to the bottom of our web page and check out our shipping policy for more information!


How can I pay?

We offer multiple payment gateways including PayPal, Laybuy and Afterpay! You can also pay via Zippay by going to their website and typing www.chaoticway.com and shopping via their search engine to go via their checkout!


Where do you source your fabric from?

We have spent hours upon hours, creating a huge personal fabric catalog of both suppliers and independent businesses from all over the world! We don't get our fabric from one place and we've put so much time into searching, sampling and creating relationships with these businesses. We encourage you to put in your own time and research to create the same relationships - and find businesses and suppliers that work for you! 



What if I have another question?

You can email us at anytime at hello@chaoticway.com and we’ll get back to you within 48hrs!