I have a question about my order!
Any order enquiries need to be emailed to email@example.com so that we can easily keep things in the one place just in case we need to refer to them in the future! This also enables us to respond to people in order of emailing and stops things from getting lost in our notifications! Please remember to include your order number!
Can I pay via a Debit/Credit Card?
You sure can! Just choose the PayPal option at the checkout and select “Checkout as Guest” which will allow you to pay via a Debit/Credit card without having to have a PayPal account.
What are your Earring hooks made from?
Our Shepherd Hooks are all Hypo-Allergenic Stainless Surgical Steel. If for whatever reason we can't supply these - we will make every reasonable effort to advise our customer base via both updating our website and making people aware via our social media channels.
When will my order be shipped?
You can always head to our Shipping Policy for all of our shipping information- however we do have a 5 business day turnaround to post orders! We do post multiple times a week so sometimes it’s within 2-3 business days and other weeks it may take us the full timeframe so please take this into account if you’re ordering for a special occasion!
Where are you located?
We assemble, sew, pack and post from Toowoomba, QLD!
Do you ship overseas?
We sure do! Head down to the bottom of our web page and check out our shipping policy for more information!
How can I pay?
We offer multiple payment gateways including PayPal, Laybuy and Afterpay! You can also pay via Zippay by going to their website and typing www.thecorduroyclub.com and shopping via their search engine to go via their checkout!
Where do you source your fabric from?
I’m going to start this with Rome wasn’t built in a day and The Corduroy Club has been three years (and counting) in the making! We’ve got something special here in our little corner of the internet and it hasn’t been an easy slog. We’ve built an incredible list of over 100 fabric suppliers from all over the world that we purchase from - which has been hours and hours of work (mostly between midnight and 4am) in the making and we’re constantly researching, networking and adding to this list to ensure that we’re bringing a unique spin to an otherwise over-saturated market.
We purchase from well known fabric stores, to little ‘hole in the wall’ places, custom fabric groups, Australian business and importing a heap from international businesses - every now and then we’ll also either purchase commercial rights to clip art and print our own or have the odd design commissioned - which you’ll find will be happening a bit more often from now on! Eeeekk!
Moral of the story is: It takes work.
If you have your own business then the best advice I can give you is to do your own research and find your own unique fabric suppliers, because things come and go so quickly - especially in the custom fabric world - and by the time you may get your hands on something, everyone else probably always has it. So! If you see something you love - go and find something else different to offer people! We do incredibly well because we look left but go right!
Not sure where to start? Some incredible places to begin with (and some places that we began and still dabble in) are The Oz Material Girls and Utopian Threads!
What if I have another question?
You can email us at anytime at firstname.lastname@example.org and we’ll get back to you within 48hrs!